About us

About our Bureau

Hamilton Citizens Advice Bureau offers free, impartial and confidential advice to residents of Hamilton and the wider South Lanarkshire Area.  We provide practical support and guidance on a range of everyday topics, giving people the information they need with any situation they may be facing. Whether it is a bit of information to get on and tackle the issue yourself or more intensive support you need, our highly trained advisors can help.

Every year Hamilton Citizens Advice Bureau works with nearly 4000 clients and helps resolve over 14000 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.

Take Our Survey and Tell Us What You Need

We’re reviewing how our advice services are delivered, and we’d really value your input. Your feedback can make a real difference.

This short survey (just 4 minutes) will help us:
✔ Improve access to support
✔ Reduce waiting times
✔ Design services that better meet local needs

Thank you, we really appreciate your time.

Take the survey

Hamilton Citizens Advice Bureau

We’ve been open since 1970 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.

We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.

We also offer the following specialist services:

Pension Wise

Receive free and impartial government guidance about your defined contribution pension options.

Help to Claim

If you are thinking about claiming Universal Credit for the first time, we can help. Our trained advisers can guide you through the process, whether you're looking for answers...

Patient advice

Our Patient Advice & Support Service (PASS) has been specially created to offer free, impartial and confidential advice to patients, their carers and families in Scotland....

Energy Best Deal

Energy Best Deal is a consumer education programme developed by Ofgem and Citizens Advice. The programme provides valuable information and guidance to vulnerable consumers and...

Health and Welfare Advice Service

Our HWA Service provides targeted advice and representation for people experiencing ill-health and people living with long term physical and/or mental health conditions. We a...

In-Court Lay Representation Service

The In-Court Advice service provides advice and representation for people facing the potential loss of their home or who are struggling with debt. The service operates in Hami...

Energy Advice

Hamilton CAB offers specialist advice, support and negotiation on a wide range of energy related issues. The advice and assistance we provide includes: billing and meter issu...

Money Advice

Our Money Advice service provides advice, practical support and assistance for people struggling with multiple debts.  What do we do? We provide free independent, confidentia...

Kinship care

A kinship carer is someone who looks after the child or children of relatives, when the child’s natural parents are unable to do so. This may be an aunt, uncle, grandparent ...

Expert advice - every time

As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.

We have 42 staff and volunteers working as advisers and helping behind the scenes. Everyone you meet at Hamilton Citizens Advice Bureau has had a minimum of six months of training, which is accredited to SCQF Level 6, so they are well-equipped to give you advice on a wide range of problems and issues.

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

Our charity status

Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.

Get advice

There are a number of ways you can get advice from Hamilton Citizens Advice Bureau. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.

We aim to respond to messages within two working days.

We offer home visits if you are unable to access advice in person, at our office, through outreach, or over the phone.

Making a complaint

If you want to make a complaint about Hamilton Citizens Advice Bureau contact us directly. 

Read more about our complaints procedure